LA'AL BOTHY TERMS & CONDITIONS
Terms & Conditions
The contract is between the owner of the property La’al Bothy, 1 Scarista, Isle of Harris, Western Isle’s, HS33HX (the owner)and the person making the reservation (the Guest). Sottish law will govern this contract. The lead Guest making the booking must be over the age of 18 and agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of their party. The lead Guest must personally stay at the accommodation throughout the holiday. The property is to be occupied only by the persons notified to the Owner and for vacation purposes only. The Guest and the members of the Guest’s party also agree not to use the property for any commercial or illegal purpose, including subletting, which will result in the immediate termination of the contract and the immediate departure of the Guest and the Guest’s party with no liability on the part of the Owner for any refund payments made compensation, expenses or costs incurred by the Guest or his/her party.
By confirming the reservation details, paying the booking deposit the Guest agrees to these terms and conditions, and is making an offer to rent a the property for the period and cost agreed, by way of a binding contract between the Guest and the Owner.
Booking deposit and balance payments.
A cleared booking deposit of £150 is needed from the lead Guest to secure a booking reservation receipt of which will be confirmed to the Guest in writing. The deposit is a reasonable and small percentage of the tariff and by paying this the Guest agrees that this payment will be used with other deposits to cover the Owners business costs prior to the Guests/s arrival and is therefore non refundable. The balance due for the rental period must be paid 42 days before the rental begins. Late payments may lead to the Guest’s booking being cancelled by the Owner and re advertised to secure another booking. The Owner will not be liable for any refund of payments made, compensation, expenses or costs inured by the Guest as a result of late payment. (see cancellation policy below).
Arrival & Departure
Check in is from 16:00hrs to 18:00hrs – unless a special case is agreed between the Guest and the Owner prior to the Guest’s arrival. Departure must be before 09:00hrs to allow cleaning to commence prior to the next Guest’s arrival to comply with Covid-19 regulations. Failure to adhere to these times may result in additional rental charges plus a fee for delayed or hindered access to the property by housekeeping. Upon arrival the Guest should come through the main house gate, up the driveway and park next to the Bothy and someone will be here to greet you with the key to the Bothy and offer an introduction to its amenities. Inside the Bothy the Guest will find an introduction pack, but please do feel free to ask for further assistance if required.
The property is accessed via a gated gravel driveway on an uphill incline and is next to the main house. Level parking is provided next to the property for the sole use of the Guest. The main house has obscured glass on the side of the Bothy and is also tastefully screened. The owners are resident in the main house and will use an alternative entrance/exit so as not to disturb guests.
Conditions of Occupancy
During the occupancy of the property the Guest agrees to have full consideration for the residents of neighbouring properties and not to cause any distress by generating excessive noise or antisocial behaviour. The Owner can refuse the Guest or any member of the Guest’s party entry or continued occupancy of the property if the Guest, or the Guest’s party are behaving antisocially, illegally or if any damage has been or is likely to be caused to the property or the Owners property. Any such actions will be treated as a cancellation by the Guest and the Owner will not be liable for any refund of payments paid, additional compensation, expenses or costs inured by the Guest or their party as a result of this action and the Owner will be under no obligation to find the Guest or its party alternative accommodation. It is expected that the Guest leaves the property in the same of condition as when they found it in.
The property is strictly no smoking of any sort, including vaping.
Care of the Property / Breakage, Damage, Theft
The Guest is responsible for leaving the property clean and tidy. The Guest is also responsible for any loss, breakages or damage. Any breakages or damage, however minor, must be reported immediately by the Guest to the Owner, who will make the appropriate charge for repair or replacement for which the Guest will be lible. The Guest will be responsible for the cost of any excessive cleaning that may be required charged at £50 per hour.
Number of Guests
The maximum number of guests allowed is, 4 Adults or 2 Adults and 4 Children. The lead guest must supply the name, contact details and ages of all guests during the booking process.
There is a king sized four poster bed in a single bedroom., Its canopy forms two children’s single beds. In the main living area there is a large sofa that easily converts into two single bunks
Utilities, Linen & Towels
The charges for utilities, bed linen, towels and additional fuel for the stove are included within the rental tariff. There are no hidden charges for the provision of utilities, bed linen and towels to the Guest, unless a cleaning or breakages surcharge is necessary if the property is left in an unacceptable condition.
Damage Security Deposit
The Owner reserves the right to require a refundable damage security deposit. Where a refundable damage security deposit is required the Guest will be advised at the time of booking of the amount and the method of payment. Any such damage security will be refunded with in 72 hours of departure subject to the Owners evaluation. Deductions for damage to the property, its contents or other property or belongings of the Owner.
Right of Entry
The Guest must allow the Owner and/or his Agent reasonable access to the property without notice to the Guest.
Any issues that the Guest feels are unsafe in or around the property should be raised immediately with the Owner to allow the Owner the opportunity to rectify any issues raised.
The Owner shall not be liable to the Guest or any member of their party for any loss or damage to any person or their property arising from the rental of the property how ever inured.
Facilities / Amenities
The Owner reserves the right to alter or withdraw without prior notice facilities and/or amenities which have been advertised, where reasonably necessary due to necessary repairs, maintenance or any other circumstances beyond their control. The Owner will notify the Guest as soon as piratical of any such changes.
All cancellations must be made immediately by telephone, followed in writing by email or post within 5 days by the Guest to the Owner. This will allow the Owner to re advertise the cancellation. Deposits, balance and full tariff payments made by the Guest to the Owner are not refundable unless a replacement booking can be acquired for the same period and tariff of the original booking, less any amount given as a discount to secure a booking from another Guest.
In the event a Guest wishes to cancel when only a deposit has been paid, the Guest will still be liable to pay the balance payment for the term of the original booking. In the event of a cancellation the Owner will agree to make every reasonable effort to re-let the property to allow the Guest to be reimbursed.
Circumstances beyond the control of the Owner
If for any reason the Owner has to cancel the Guest’s booking in advance due to circumstances beyond the Owners control, for example…... fire, flood, or destruction/damage to the property, the Owner will seek to find the Guest comparable accommodation for the rental period, or will offer alternative dates or refund the full amount of the booking. If the Owner has to terminate your holiday early for any reason, the Guest will be credited/refunded proportionate part of the rental payment based on the time remaining of the booking. This will be the full extent of the liability of the Owner and no additional compensation, expenses or costs incurred by the Guest or their party will be payable by the Owner.
The Owner does not offer insurance or except any liability to the Guest for losses, additional costs compensation, expenses, in the event of the property being unavailable due to a non exhaustive list of and including the following examples……. adverse weather conditions, ferry or plane cancellations, Guest travel arrangements, natural disasters, terror attacks, acts of war, hijacking, riots, incidents of civil unrest, pandemics, epidemics, virus’s or general restrictions on movement imposed by local or national Government, which may prevent the guest arriving at the property.
Prior to booking, the Guest needs to contact the Owner with the size and number of any dogs. Your pet is not allowed into the bedroom or bathroom and must be kept off the furniture. A pet must not be left unattended in the property at any time. The Owner may occasionally provide a dog sitting service or recommend a local dog walker, but the Owner will have no responsibility or be liable for the pet or its actions. Please also be aware that this is rural area surrounded by livestock and wildlife and it is the Guest’s responsibility to keep their pet under control. The property is fully fenced and your pet may use the gardens if supervised and any mess is collected and disposed of properly by the Guest.
Additional Terms & Conditions Relating To Covid-19
Guests should not travel to the property if they are showing any Covid-19 related symptoms.
In the unlikely event that any Guest develops symptoms of Covid-19 whilst staying at the
property, the Owner and the relevant public health authority will need to be informed
Immediately. Guests showing signs of C-19 whilst staying at property will be required to go for a test. The result of this test must be shown to the Owner. If positive then the guest must leave immediately or as soon as reasonably possible. Accompanying Guests would also need to vacate at this time.
If able to leave the property and the owner informed immediately, the balancing cost of any remaining nights, less a required 3 nights (72 hours) to allow for post-infection cleaning procedures will be credited against a future stay. If Government regulation prevents the guest or any of their party from travelling home and guests are required to self isolate in the property the Guest will be charged for the additional nights at the same nightly/weekly rate as per the original booking plus an additional 3 nights (72 hours) charge allowing for post infection cleaning procedures required by the regulations before the property can be used again.
The owner may need to cancel a booking at short notice due to Covid-19 (e.g. for an outbreak on the island, a return to lock-down, or a previous guest having to self-isolate in the property) If the property becomes unavailable or unusable at any point prior to arrival, the Owner’s sole obligation is to confirm the cancellation of the booking as soon as possible and reimburse the guest for all payments made or offer a credit voucher against a future stay. The owner is not liable for any consequential compensation, expenses or costs inured by the Guest or their party and for this reason it is strongly recommended to have adequate travel insurance in place prior to travelling.
Between each Guests stay, the property and contents will be deep cleaned to reduce the risk of
infection. Removal of some of the contents has been essential to make the cleaning process
manageable. The departure time for guests of 09:00hrs and check in time of
17:00hrs is to help accommodate the increased cleaning schedule.
The owner will make all Guests aware of the measures taken to comply with
UK/Scottish/Government cleaning protocols for self-catering properties in the relation to
Covid-19 as a check list to reduce the risk of spreading the virus.
By proceeding with their booking, the Guest agrees that the owner has taken all reasonable steps to reduce the risk of infection and agrees to these additional terms & conditions.
The Owner strongly advises that the Guest takes out a comprehensive travel insurance policy which covers booking cancellations and is available at very affordable rates. This gives the Guest peace of mind that they will be able to recover their cost and losses should there be a need to cancel. If the Guest chooses not to have adequate travel insurance in place, then the Guest accepts full responsibility for any Costs or loss that may be inured due to a cancellation.
Any complaint must be taken up immediately by the Guest with the Owner who must be afforded the opportunity to address the issue raised. The Owner regrets that they cannot take up or be held liable for a complaint after the Guest has vacated the property. Any complaints or disputes raised publicly on social media or otherwise after departure are liable to legal action from the Owner.